1. Introduction
Welcome to the Privacy Policy of BambooWhisper, the operating brand of Shijiazhuang Quzhuwen Network Technology Co., Ltd., with its registered office at Room 802, Unit 3, Building 2, Courtyard 5, Zhihui Cheng, Southeast of the Intersection of Tiyu Street and Cangfeng Road, Yuhua District, Shijiazhuang - 050000, China (CN). This policy describes the personal information we collect through our website at https://www.bamboowhisper.autos and through the computer systems design, integration, and operation services we provide. The services described on this website are developed and operated by the developer BambooWhisper. We respect your privacy and are committed to handling your personal information openly, fairly, and in line with this policy. By using our website or engaging our services, you agree to the practices described here. If you do not agree with any part of this policy, please do not use our website or services. We may update this policy from time to time, and we will publish any changes on this page.
2. Information We Collect
We collect two broad categories of information: information you provide directly, and information we observe automatically. Information you provide includes your name, email address, phone number, company name, job title, and any details you share in enquiry forms, email messages, phone calls, or project questionnaires. When you become a client, we may also collect billing information, project specifications, technical configuration details, and operational contact details. Information we observe automatically includes your IP address, browser type, device type, operating system, referring pages, the pages you visit, the dates and times of your visits, and similar technical logs generated when you browse our website. In connection with our managed services, we may process configuration, usage, and diagnostic data from the systems we are engaged to operate, always within the boundaries described in the relevant service agreement. We only collect personal information that is relevant to the purposes described in this policy, and we avoid collecting data we do not need.
3. How We Collect Information
Information you provide is collected directly from you when you submit a contact form, send an email to touch@bamboowhisper.autos, call +14844505512, or correspond with our engineers during a project. We also collect information through business conversations, meetings, and written proposals. Information we observe automatically is collected through standard web technologies such as server logs, cookies, and similar tracking mechanisms described later in this policy. In some cases, we may receive information about you from publicly available sources, from your employer, or from partners who refer you to us with your consent. If you engage us through a procurement portal, we may receive details from that portal. Where required by law, we will seek your consent before collecting sensitive categories of information. We treat every collection method as an opportunity to be transparent: when we collect information, we aim to explain why we need it and how long we will keep it.
4. How We Use Your Information
We use personal information for the purposes for which it was collected, including the following. To respond to your enquiries and provide information about our services. To prepare proposals, statements of work, and contracts. To design, build, integrate, operate, and maintain the systems you ask us to deliver. To provide support, respond to incidents, and manage service requests. To invoice you, process payments, and manage our business relationship. To send you administrative notices, service updates, and important security alerts. To analyse and improve our website, our services, and our internal processes. To comply with legal obligations, resolve disputes, and enforce our agreements. To protect the security and integrity of our systems and our clients. We do not sell your personal information to anyone. We do not use your personal information for marketing purposes unless you have chosen to receive updates from us, and you may withdraw that choice at any time by writing to touch@bamboowhisper.autos.
5. Legal Bases for Processing
Where data protection law requires a legal basis for processing, we rely on the following. Consent, where you have clearly agreed to a specific use of your information. Contract performance, where processing is necessary to deliver a service you have requested or to take steps at your request before entering into a contract. Legitimate interests, where processing is necessary for our legitimate business purposes, such as responding to enquiries, maintaining the security of our systems, preventing fraud, and improving our services, provided that your interests and fundamental rights do not override those purposes. Legal obligation, where processing is required to comply with a legal, regulatory, or accounting duty. In each case we weigh the necessity and proportionality of the processing against your rights. If you would like to know more about the specific basis we rely on for a particular activity, you are welcome to contact us at the address listed in the Contact Information section.
7. How We Share Information
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances. With service providers who help us operate our business, such as web hosting providers, email services, payment processors, and accounting tools, always under contracts that require them to protect your information and use it only for the purposes we instruct. With professional advisers such as lawyers and accountants where necessary to protect our legal interests. With authorities or courts where we are required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of our company, our clients, or the public. In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction, subject to obligations to keep it confidential. Any third party that receives your information through one of these routes is bound by confidentiality and security obligations at least as protective as this policy.
8. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal and accounting obligations, and to defend against claims. Enquiry records are typically retained for two years from the last contact. Client project records, including proposals, contracts, and delivery documentation, are retained for the duration of the agreement and for a reasonable period afterwards to support warranty obligations and legal compliance. Billing and accounting records are retained for the period required by applicable tax law. System logs and analytics data are retained for shorter periods, usually no longer than thirteen months, and are aggregated where possible. When information is no longer needed, we delete it securely or anonymise it so that it can no longer be linked to you. You may request deletion of your personal information at any time, subject to legal retention obligations, by contacting us through the details in the Contact Information section.
9. International Data Transfers
BambooWhisper operates internationally, and the information we collect may be stored and processed in countries other than the one in which you are located, including China, where our company is registered. Where personal information is transferred across national borders, we take steps to ensure that it is protected to a standard comparable to that required by applicable law. These steps may include implementing standard contractual clauses, relying on adequacy decisions where available, or applying alternative safeguards that provide a similar level of protection. When we engage service providers located abroad, we require them to provide appropriate guarantees of confidentiality and security. By using our website and services, you acknowledge that your information may be processed outside your home jurisdiction, and we commit to keeping that information protected wherever it is held. If you have questions about the safeguards we apply to a specific transfer, please contact us.
10. Data Security
We implement technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, and disclosure. These measures include access controls limited to personnel who need the data for their work, encryption of data in transit and at rest where appropriate, regular security reviews of our systems, and documented procedures for handling potential security incidents. Our engineers follow a least-privilege principle, meaning each person receives only the access required to perform their role. We test our systems, keep software patched, and respond to vulnerabilities with a structured process. While no method of transmission or storage is completely secure, we work continuously to keep the risk of a breach as low as reasonably possible. If a security incident affects your personal information, we will notify you promptly in line with legal requirements and provide the information you need to understand the impact and protect yourself.
11. Privacy for Children
Our website and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children under the age of sixteen. If you believe that a child has provided us with personal information without the consent of a parent or guardian, please contact us using the details in the Contact Information section, and we will take steps to delete the information promptly. Where a client organisation asks us to process information related to children in the course of providing services, we do so only on the documented instructions of that organisation and within the limits permitted by law. We encourage parents and guardians to supervise the online activity of young people and to contact us if they have any concerns about how a child may have reached our website.
12. Your Rights and Choices
Depending on where you live, you may have the following rights in relation to your personal information. The right to access a copy of the personal information we hold about you. The right to request correction of inaccurate or incomplete information. The right to request deletion of your information, subject to legal and contractual retention obligations. The right to object to processing based on legitimate interests. The right to request restriction of processing in certain circumstances. The right to data portability, where technically feasible. The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, contact us at touch@bamboowhisper.autos and we will respond within the timeframe required by law. We may ask you to verify your identity before acting on a request. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
13. Third-Party Links and Services
Our website may contain links to external websites, documents, and services that are not operated by us, such as client sites or public resources we reference in our content. We are not responsible for the privacy practices or content of those third-party resources. When you follow a link away from our website, this policy no longer applies, and we encourage you to read the privacy policy of the destination site. Our services may also integrate with third-party platforms and applications at the request of our clients. Where such integrations process personal information, the relevant service agreement will identify who controls the data and how it flows between systems. We will never enable an integration that is not documented and agreed with the client.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make changes, we will revise the effective date at the top of this page and publish the updated policy on our website. For material changes, we will take reasonable steps to notify you, which may include a notice on our website or an email to the address you have provided. Your continued use of our website or services after the revised policy is published will constitute acceptance of the changes, unless you tell us otherwise. We encourage you to review this page periodically so that you stay informed about how we handle your personal information. Previous versions of this policy are available on request.
15. Contact Information
If you have any questions, concerns, or requests about this Privacy Policy or about how we handle personal information, you can contact us as follows. Email: touch@bamboowhisper.autos. Telephone: +14844505512. Postal address: Shijiazhuang Quzhuwen Network Technology Co., Ltd., Room 802, Unit 3, Building 2, Courtyard 5, Zhihui Cheng, Southeast of the Intersection of Tiyu Street and Cangfeng Road, Yuhua District, Shijiazhuang - 050000, China (CN). Please describe your question or concern in enough detail that we can respond accurately. We aim to acknowledge privacy requests within two working days and to resolve them as quickly as possible. If you believe we have not handled your information in line with this policy, we ask you to contact us first so that we can put things right, and we will do our best to resolve the matter to your satisfaction.
16. Governing Law
This Privacy Policy and any disputes arising from it will be governed by and construed in accordance with the laws of China, without regard to its conflict of law principles, except where mandatory provisions of the law of your country of residence apply to you. Any legal action relating to this policy will be brought before the competent courts of Shijiazhuang, unless otherwise required by applicable law. Where applicable law grants you protections that cannot be waived by agreement, those protections remain unaffected by this clause. Nothing in this policy limits any rights you may have under mandatory data protection legislation in your jurisdiction. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.